For a new generation of digital-first customers, self-service is a prerogative than a preference. Significantly, whilst banks have embraced digital services delivery to meet evolving customer expectations, critical touch-points are yet to be digitized. For instance, current card-activation mechanisms are manual and paper-driven resulting in prolonged card activation time and resulting in sub-optimal service. Considering card issuance and activation are the first touchpoints between banks and cardholders, banks need to invest in alleviating the service experience.
FSS Green PIN allows issuers to empower customers to deliver improved service to cardholders and generate business efficiencies. FSS Green PIN is an instant PIN generation and forwarding solution.
FSS Green PIN is designed to support multiple delivery channels- ATM, mobile, email, interactive voice response (IVR) systems, or online banking with a single, central business logic layer. As a result, the user experience is optimized for each channel, while back-end business processes remain consistent.
deployed FSS Green PIN
2 to 5
One architecture, many channels
Supports multiple channels including ATM, IVR, and Mobile banking for PIN generation for superior customer experience.
Complete PIN lifecycle management
Manages the entire lifecycle of Green PIN from generation to transmission.
Optimizes implementation cycles
Standardized interfaces for integration with the bank’s Card Management System, Switch, and multiple delivery channels accelerate time to market.
GUI for managing operations
Intuitive GUI automates critical workflows including service configuration parameters, transaction tracking and report generation.
Provides banks detailed reports on PIN and passcode generations based on card-holders data, transaction dates, and the delivery channel used to receive the code.
Encrypts sensitive data securing data in transit and at rest.
Ensures additional security via two-tier authentication of PIN recipient.
PCI-DSS compliance prevents data breaches.
Green PIN encrypts sensitive data in transit and at arrest. Further, the system ensures additional security via two-factor cardholder authentication.
Benefits for Issuers
Saves delivery costs by replacing physical PIN mailers with electronic PIN activation.
Lowers inbound queries related to PIN generation and reset to the contact center.
Lowers the number of branch visits by customers for submitting PIN regeneration requests.
Accelerates Card Activation Time
On-demand PIN activation eliminates wait time and enables cardholders to use cards instantly, driving up total transaction volume.
Optimizes Customer Experience
Simplified, on-demand PIN generation improves customer service scores and delivers delight.
Flexible Implementation Models
Issuers can deploy FSS Green PIN as a standalone solution or couple with FSS Card Management systems.
Flexible Business Models
Supports multiple business models – licensed and hosted—in line with the business needs of issuers.