The New-Gen, 'On-the-go' Mobile Customer expect a banking service that is intelligent and personalized. Their mobile phones, IOT devices are their preferred mode of banking. FSS equips banks to modernize the banking experience for the new gen customer – anytime, anywhere with AI-enabled interactions, personalized financial guidance, contextual insights as well as support for emerging channels that offer easy access to banking, payments and shopping.
FSS provides a robust and well-integrated Digital Banking Services suite. Deploying a superior and secure technology that is both operating system and vendor agnostic, FSS enables banks and FIs to address diverse digital customer needs. Banks and financial institutions (FI) look to ‘smartly’ leverage this digital capability to service their customers with a highly engaging experience.
FSS Digital Banking Components
Enabling digital first banking
Attracting the attention of the millennial customer base requires banks to offer differentiated services. Proximity payments (using NFC, Beacon, Tone and QR), instant payments (using virtual payment instruments), channel-agnostic banking services (using voice, mobile, social and chat) and smart frictionless authentication (through face, voice and finger biometrics) are innovations that will be differentiating factors of operational excellence. FSS end-to-end digital banking solution stack offers the simplicity of innovation that banks can leverage to reach out to new age and omni-digital consumers.
As technology partners to growth and revenues, we facilitate seamless and frictionless digital banking services that include instant on-boarding through the mobile channel, push and pull payments, in app conversation engine and e-mandate payments. Our AI- and ML-powered autonomous payments enhance efficiency and accuracy, while our embedded analytics provide a 360-degree view of customer relationship for personalized experiences. Moreover a robust partnership management system enables FSS to optimize costs, drive service excellence and mitigate risks to derive value from the partner relationship for our clients.
Our products are PA-DSS 3.2 certified and hosted in a PCI DSS3.2.1 certified environment. CMMI Dev level 3, ISO 9001: 2015, ISO 27001: 2013 (ISMS) and ISO 22301: 2012 (BCMS) certified processes ensure delivery excellence. These stringent data and operation policies with strong governance models empower banks to build customer trust.
Reduce total cost of ownership
FSS hosted services model reduces the need for the bank to invest. Integrating services include business operations, technology operations, network and service operations and a robust SLA governance service model. This is ably supported by a 24*7 cross-functional team with different levels of support offerings specializing in monitoring, IT infrastructure management, application support and maintenance.
Offers additional integration capabilities
FSS Digital Banking Services can be combined with other FSS Services. Banks can enrich their offering and access
a range of features by integrating with other services from the FSS Stack