For banks, ATMs are critical self-service channels that need to be monitored and managed to ensure business continuity and positive customer experience. For the CXO level, the challenges that need to be addressed, lower mean-time-to-repair (MTTR), insightful reporting and higher ATM availability that translate into enhanced customer satisfaction, increased transactions and higher revenue. For the Operation Managers, the requirements of lower operating costs, right access controls, security, SLAs, business continuity and multi-vendor management need to be fulfilled.
FSS, as a Managed ATM Service Provider, enables banks to efficiently rationalize monitoring and ensure proactive maintenance, uninterrupted services and enhanced security of the network. Through state-of-the-art monitoring tools, industry best practices and highly skilled professionals, we enable banks to be in total control of their geographically dispersed ATMs.
Partnering with FSS allows banks to tap into the pool of highly advanced tools and service methodologies in a shared service model and scale up their ATM strategies and operations for seamless business growth across diverse regions and territories, simultaneously fulfilling the stringent security and compliance standards.
End-to-End ATM Managed Services
- Terminal and switch-based monitoring
- Remote agent-based monitoring
- Fault monitoring
- Rule engine compliance
- Cash monitoring and management
- Transaction analytics
- Incident management and ticketing
- SLA and vendor management
- File exchange services
- Fraud surveillance
- Reports, analysis and insights
FSS offers comprehensive ATM Cash Management Service for forecasting, indenting, replenishment and reconciliation. We act as single point of contact for the banks and plan, model and manage every aspect to simplify cash management process. Leveraging dynamic modeling, analytics and relationships with leading CRA’s we provide accurate forecasts as per ATM location to enhance cash management efficiency at an optimized cost.
Remote Diagnostic and
Our comprehensive vendor-agnostic ATM Monitoring and incident management tools efficiently manage a range of services - ATM fault ticketing, cash management, agent-based monitoring, EJ pulling, screen distribution and tracking of image files. Our modern tools allow us to attempt resolving issues at the ATM remotely from a central location to try to minimize physical visits for a speedy resolution.
Wider Reach, Faster Growth
High footfall or remote sites, sensitive areas or even power-deficit centres, the wider service expanse of FSS allows you to manage ATMs across all types of locations, maximize transactions, reach wider and grow faster.
We provide a totally secure ATM architecture of total security. Our new generation e-surveillance system with active deterrence, two way audio communication and online video surveillance ensures complete protection.
Total Business Continuity
Located at Chennai and Mumbai, our data centres are equipped with cutting edge infrastructure, skilled talent pool and round-the-clock support services. Our capability to seamlessly switch between these centres assures you total business continuity.
ATM Monitoring Services
Enhanced ATM availability for uninterrupted profitability
File Exchange Services
Improve agility and compliance through remote file exchange services and content management
ATM End to End Services
Managed Services with additional components of ATM deployment and caretaker services