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Our Portfolio Management Solutions combine FSS technology leadership with a unique SLA-based Managed services framework.

This enables banks and payment processors deliver high quality end-user experiences.

Key Capabilities

FSS services help desk

Offers round-the-clock on-site and off-site level one and level two support to manage day-to-day service operations, consistent with services level agreement (SLA).

FSS services monitoring

Deploys best of breed tools for proactive services monitoring to assure high service uptime.

FSS incident management services

Provide precise incident prediction and prevention with proven high value to customers globally.

eSupport portal

Enables customers to build user communities, capture best practices, as well as the most efficient means of entering and tracking cases.

FSS extended support

Banks and financial institutions occasionally need to prolong commercial use of deployed products. FSS can deliver support for ageing and legacy systems, prolonging their lifespan and advise on future upgrades.

System maintenance and management

Monitors health of critical system, database and server components for optimal performance.

Delivering Value

One of our customer is India’s largest bank with a global presence spanning 190 countries. The bank processes over 30% of all digital payment transactions in the country. Given the scale of its operations, ensuring scalability and high availability of their applications is critical. The bank selected FSS as its Portfolio Management Partner.

Under the umbrella of the agreement FSS:

  • Monitors critical systems including Payment Gateway, Prepaid Host Systems and ATM Switch
  • Set-up 24/7 Helpdesk (Tele) Support and Production Support
  • Extends business operations and support including Transaction Reconciliation Services as well as Reporting

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