ATMs are a critical self-service channel and banking customers expect services to be available round-the-clock. For banks, maintaining and reliably running a wide-reaching multi-vendor, ATM network is operationally intensive and has a significant cost impact. Banks are rethinking their ATM business model to balance twin demands -- deliver a superior service experience and drive down costs
As a leading player and trusted partner in the payments industry, FSS manages ATM networks for leading banks across India. Under a managed service agreement, FSS assumes a single mantle of responsibility for ATM operations including site selection and deployment, vendor management, cash management services monitoring, and regulatory compliance.
Banks can outsource the entire ownership, management and operation of the ATM program or select services they want to outsource to FSS. Banks benefit in terms of assured quality of service, streamlined costs, and improved productivity via focus on critical, revenue-generating activities.
FSS ATM Services Components
File Exchange Services
ATM monitoring, incident management and file exchange services for global customers
ATM Monitoring Services
Proactively monitor services to deliver assured service experience
ATM Managed Services
FSS ATM managed services enable banks to to proactively monitor ATM networks to deliver a smooth service.
ATM End to End Services
To proactively monitor ATM networks to deliver a smooth service
Increase transaction revenue
Sustained focus on improving transaction volumes drives revenues.
Maximize ATM availability
24×7 online monitoring of all industry-standard ATMs, BNAs, and cash recyclers to ensure high availability.
Reduce total cost of ownership
Managed Services model eliminates the need for the bank to invest in hardware and other infrastructure.
Seamless ATM deployment
ATM Deployment services including strategic site identification and preparation, asset procurement and installation, and establishment of connectivity for ATM Go Live. FSS enables banks to rollout ATM Services quickly thereby helping banks to rapidly launch ATM services in new locations/geographies and expand its customer base.
Provide actionable insights
FSS analyzes ATM transaction data to provide meaningful insights to enhance operational efficiency, productivity and deliver differentiated customer service.